The organization I was secretary of used abbey for many years until we had a new sponser & the name on the account had to be changed.
Supplied details to local abbey in october & by january still hadn't been changed even though I was now paying in cheques in the new name.
I tell a lie, in that period they did change the name but not to the one requested.
Mananger involved during all this & he apparently couldn't do anything it was down to a department at head office & he could only contact them by fax.
Got fed up & transfered to lloyds.