I have seen the advertises for 1&1 Web Hosting in your magazine for months, and when deciding on a better web host for your exsisting site, I chose 1&1, as I needed Front Page 2002 Server Extensions support, and our exisiting host didn't have it at the time, Web Mania, they only had 2000 Extensions.
I brought the MS Business Pakcage from 1&1 (click here), even tohugh just beofre I brought the hosting, I got an eamil form Web Mania that they now support 2002 Server Extensions. I checked out the Web Mania Extensions, and they worked, but still thought of going with a more dependable providor like 1&1, but I were wrong, dead wrong.
Included within the package is free express support by email and phone. I haven't tried phone yet, but have emailed them a couple of times, but no reply, even though they guarantee a reply within 24 hours.
Our problem is with the Front Page 2002 Server Extensions, they dont work. You do have to enable them from the Control Panel first, which I have done last week on Tuesday, and it says, it will take a day for it to be enabled.
On Saturday, I did upload the site, but the Extensions did not work, so I reseted the Extensions, which you can do form the 1&1 Control Panel, and it said that this will take an hour, and I tried again, after a couple of hours, but no luck. They still did not work.
Next, I emailed them for support, explaining the situation, and then waited for a reply. On Monday, I checked, but on reply yet. I sent another email, but only after reseteing the server extesions and waiting for a few hours, and finding no luck again.
What can I do now, I can get my money back, but I like there 1&1's Web Mail, which you dont get with Web Mania, and also, would like to use the free software they have promised, which should arrive by next week.
I have sent them another email, today using a different email address, and have explained the whole situation again. If no luck, then next would be to phone.
Any answers, as to what I can do with the stupid 1&1, and why the problems may presist.