iPad subscription not working again!

  Simplygray 17:18 26 Mar 13
Locked
Answered

An excellent magazine let down by poor delivery of the digital edition by pocketmags.

Latest error is with May 2013 issue. Supposedly downloaded but when I get to page 26 all I get is "...pocketmags Loading..." It's been doing this all day. It would be nice to get the subscription for which I'm paying.

Come on PC Advisor - use an organisation that knows what its doing!

  simonjary 08:58 27 Mar 13

Hi.

We'll look into this for you.

Thanks for your patience.

Simon

  Simplygray 14:06 27 Mar 13

Simon,

Now working again. Thanks for your help.

David

  simonjary 17:56 27 Mar 13
Answer

Hi.

This issue caching error should now be fixed. Please delete the issue from your library and re-download - you won't be charged again.

Please let us know if this problem persists for you. It shouldn't but another angle is to contact [email protected] who will deal with your situation personally.

Apologies for the initial error.

Simon

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