I've got a Creative Xen 30 GB machine which has crashed on a couple of occasions and I've had to disconnect the battery to unfreeze it. This presumably is similar to the reset function. But I didn't lose any music files at all. Are you sure that the disc has been wiped? I suspect that it hasn't. I also have a complete backup of all of my Xen music files on my p.c. just in case and they transfer from p.c. to Xen at an average rate of one track per few seconds. Although I am not familiar with the ipod, I would expect that facility to be available through Apples own software. And if it is similar to the Xen then your p.c. should be able to 'see' whats currently on your ipod's drive.