Unisys have taken a bold step into the Big Data fold with the delivery of a visual portal for managers to mine significant operational information with the swish of a finger.
Unisys VantagePoint SM is an advanced user interface and service orchestration centre for Unisys' IT service management (ITSM) solution as well as other commonly used ITSM systems. Accessible from multiple device types, it can help organisations improve productivity by giving company managers and staff a single view of IT services available, simplifying the ordering process.
It also delivers enterprise-wide data relevant to specific roles in an organisation, enabling IT operations and business unit owners to see the business impact of delivered services in near real-time to make more informed decisions. Unisys vice president, global managed services, Larry Dunn said IT leaders were awash with data but often lacked practical, personalised information.
"Unisys VantagePoint provides an integrated, customised view of information relevant to them and their roles," he said.
"Through the use of advanced analytics capabilities, we transform data into truly useful information for making informed business decisions and minimizing the adverse business impact of service events on the organisation." Unisys has created a unified dashboard which uses advanced analytics and a visual presentation layer to aggregate information from multiple sources.
It delivers it in a personalised way to users in a unified view, via a tile-based graphical interface. The solution also enables organisations to manage IT services from external as well as internal providers, tracking costs, performance to SLAs and other critical factors. It brings together three service views of the enterprise -- people, operations and business -- to assist in the delivery and consumption of IT services and provide fast, simplified access to role-relevant information.
A CIO can track the status of projects, compliance, IT financial performance or cloud resources with detailed information.
An IT operations manager can monitor service incidents anywhere in the world, identifying and correcting in real time any that are in danger of violating SLAs, a chief marketing officer (CMO) or the head of Human Resources can have a consolidated view of key tools being used.