There's no doubt that the new Apple iPhone 3G is this year's most exciting gadget, but when it comes to business-use, the iPhone software 2.0 doesn't compete with BlackBerry and Windows Mobile handsets.
"From an IT support standpoint, you want a hardened device, something you can fire and forget," said Todd Christy, president and CTO of Pyxis Mobile, a smartphone application maker.
"I think the iPhone is cool, but it isn't there from an enterprise standpoint."
"It's a great product but has a ways to go," said a senior IT official at a large US business who, after evaluating the 3G iPhone, chose not to deploy it, citing weaknesses in configuring, securing and supporting the iPhone up to enterprise standards.
"A year after Apple comes out with a consumer device, these kinds of enterprise things are not going to happen magically," said the official, who declined to be identified.
So in which areas and functions does the iPhone let itself down?
Manageability and security
When it comes to employees' smartphones, IT managers may seem like the worst kind of control freak. And for good reason, nothing is as easily lost or stolen as a smartphone, along with its valuable corporate data.
RIM's ability to ease IT managers' worries has been key to the BlackBerry's success. It introduced device management software, BlackBerry Enterprise Server, at the same time it launched the device itself back in 1999. Today BES, as it is affectionately called, lets IT managers enforce more than 400 security and other IT policies, as well as create their own.
Microsoft is attempting to challenge BES' dominance. Earlier this year, it released System Center Mobile Device Manager. SCMDM, as it is often abbreviated, gives IT managers 125 built-in policies for managing Windows Mobile 6.1 phones, as well as the ability to create their own.
SCMDM's biggest strength may be its integration with the popular Active Directory technology, which lets IT managers reuse their carefully-tweaked set of employee privileges and access rights with little extra work. Jonas Gyllensvaan, CEO of mobile management software vendor Conceivium, expects SCMDM to "make big inroads by the end of the year".
For IT managers not on SCMDM, their experience remains firmly in the second tier, with 45 policies available to them via Microsoft Exchange 2007 SP1's ActiveSync. Policies include numerous ways to manage passwords, control whether phones and storage cards must be encrypted, and turn on or off the phone's camera, consumer email account or text messaging.
"That's still very robust, and a lot more than what the average IT person in the mid-market or enterprise needs," said Scott Gode, vice-president of marketing and product management for Azaleos, a provider of outsourced Exchange server management.
NEXT PAGE: More Manageability and security issues
- Areas in which smartphones other than the iPhone excel
- More Manageability and security issues
- The network and deployment issues that let the iPhone down
- Technical support and application ecosystem
- Why iPhone's cost and carrier choice lets the handset down