Laptop maker Rock has entered administration, and is currently unable to undertake service and warranty work, according to administrators Dominic Wong and David Langton of Deloitte & Touche.
The administrators said they are in advanced discussions with a number of potential buyers for Rock's assets, and hope Rock customers whose machines have been sent back to the supplier will have their systems returned "as quickly as possible".
"On our appointment, Rock held a number of laptops belonging to customers, the majority of which were awaiting repair," said the administrators. "Any customer wishing to collect their laptop should make arrangements to so do through customer services (0845 155 0999) in the normal manner.
"If a sale of the business cannot be achieved, we understand from the directors that Rock maintained an insurance policy to cover the extended period of the warranty (years two and three following purchase). We are currently liaising with the insurers to confirm the cover provided by this policy and to confirm the alternative arrangements they would provide in the event that a sale of the business cannot be achieved."
Further details are available on Rock's website.