If your iPod shuffle keeps going awry, alternately flashing green and orange lights, help is at hand in the form of Apple’s official fix.

This article appears in the November 06 issue of PC Advisor, onsale now in all good newsagents.

Go here for the fix.

If this brings no joy, but iTunes or the iPod Updater recognise your shuffle, plug it into your USB port and ignore the pop-up that appears. In iTunes, click Edit, Preferences, iPod and tick Enable disk use. Set the slider to More data (maximum) and 0 songs, then click ok.

Now head to My Computer and locate the shuffle drive, right-click and select Format. Don’t alter any settings; simply click Start. Once formatted, hit Eject in iTunes, remove and reinsert your shuffle.